Razorpay is Hiring Business Operations Analysts
Business Operations | Bengaluru
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Job Overview
Razorpay is hiring Analysts for its Business Operations team in Bengaluru. This role focuses on supporting merchant onboarding, business operations, payment tracking, customer query resolution, and cross-functional coordination with sales, support, banking, finance, and technology teams.
The position is ideal for candidates who enjoy working in fast-paced fintech environments and have strong communication, coordination, and customer support skills. You will contribute toward improving merchant experiences while supporting Razorpay’s rapidly growing fintech ecosystem.
💡 Why this role?
Professionals interested in operations management, merchant support, fintech operations, and business process coordination should strongly consider applying for this high-growth opportunity.
This opportunity is ideal for candidates searching for:
Roles & Responsibilities
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Support merchant onboarding and configuration processes across internal and external systems.
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Coordinate seamlessly with Sales, Operations, Banking, Customer Success, and Technical Support teams.
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Resolve complex merchant queries related to payments, manual order reports, and reconciliations.
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Ensure smooth communication flows between merchants and internal stakeholders to drive issue resolution.
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Drive customer-centric operational support processes while maintaining rigorous tracking of payment statuses.
Eligibility Criteria
Education
Bachelor’s Degree from a recognized institution is preferred.
Experience
Relevant experience with customer support, business operations, or fintech ecosystems is preferred.
Technical & Core Competence
Must have strong problem-solving abilities, excellent verbal and written communication skills, and a customer-centric mindset. Familiarity with tools like Freshdesk and understanding of merchant operations or payment tracking is highly preferred.
How to Apply
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