EY Product Support Jobs 2026
Product Support Senior Associate | Kochi
Job Overview
EY is hiring candidates for the role of Product Support Senior Associate in Kochi, India. This opportunity is suitable for candidates who want to build a career in product support, technology operations, and enterprise business solutions.
The role focuses on supporting EY’s internal digital products and ensuring smooth product performance, issue resolution, and operational efficiency while working closely with product, strategy, and technology teams.
💡 Why this role?
Ideal for candidates with strong communication skills and a business-focused mindset who want to support enterprise-level technology products and influence product adoption across global teams.
Roles & Responsibilities
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Support the product service model, troubleshoot issues, and manage product-related incidents and outages.
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Collaborate with Product Strategy, Activation, and Data Strategy teams to translate tech developments into support solutions.
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Measure and report product adoption, present usage insights, and test product upgrades before deployment.
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Support licensing, data uploads, and maintain clear and useful support documentation workflows.
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Analyze issues and recommend effective business and technical solutions to senior-level stakeholders.
Eligibility Criteria
Education
Bachelor’s Degree (or equivalent exp)
Experience
Relevant Exp (Product/Business Support)
Key Requirements
Familiarity with enterprise tools, IT infrastructure, user-centered design, data privacy, and product testing is beneficial.
How to Apply
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